At Bears Well Bed & Breakfast we understand that our guests care about the use and storage of their personal information and data. This document sets out our policy on how we will use and protect your personal information.
The data we collect is provided to us by you or an agent/representative acting on your behalf. It is collected when:
The personal information we collect includes the following:
• The full name and address of the person making the booking
• The email address of the person making the booking
• Credit/Debit card details (which are stored securely by WorldPay and Stripe. We can only view the last 4 digits and the expiry date of the card)
On arrival, we request that you to complete a registration card in order to verify your identity. Recording of this information, including passport details for overseas visitors, is a Statutory requirement and records may be inspected by a relevant authority. This registration form is kept in a secure location and can only be accessed by authorised personnel.
We take all reasonable technical and organisational precautions to store your information in a secure manner and prevent its loss or misuse.
Your data is stored on a secure database operated by our booking manager guestlink. This database is fully compliant with the GDPR data rules. Details of guestlink GDPR policies can be found on their own website.
The guestlink database does not store or capture any personal data other than as detailed above. Neither Bears Well Bed & Breakfast nor guestlink will transfer any personal data to any other party if it is not part of the booking and review process.
All credit and debit card data captured via our booking system or by other means is kept secure with the PCI level 1 compliance of Stripe.
If you provide credit/debit card details over the telephone or in person these will be entered into our secure payment system. We will not hold your card details other than within the secure payment system.
Where a deposit is taken as part of the booking process, credit/debit card details are securely stored by Stripe and a “token” is provided to enable us to take the final balance payment without inputting card details again. These details are securely stored by Stripe but have a time expiry date shortly after a guest’s departure.
The personal information provided to us will only be used in connection with the services we are providing to you and is intended to improve your experience.
We may use your personal information to:
We will not store or process your personal information outside the United Kingdom. Other than this, we may disclose your personal data as required by law to any third parties.
We consider obtaining feedback about your stay as part of the service we provide. We may send you a link to TripAdvisor or other review sites and offer you the opportunity to provide feedback which may be of help to future potential guests. We do not provide your details to TripAdvisor and you will not receive any direct requests for feedback other than from ourselves.
Please see About Cookies
You may request that we provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (e.g. a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
You also have the right to request that we delete and destroy your personal data. Subject to providing evidence of your identity (see above) we will be happy to comply with a request to delete your data from our own records and also from the guestlink system.
Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites and you should exercise caution and look at the privacy statement applicable to the website in question.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Bear’s Well Bed & Breakfast is named after the large fresh-water well located beneath the house in Deal. This was of particular importance to the maritime community - so sweet and refreshing were its waters that it was decanted into barrels and supplied to sailing ships that left deal for all corners of the world in centuries past.