BearsWell Bed and Breakfast in Deal, Kent

CT14 6BA

Call us: 01304 694 144

Terms & Conditions

Thank you very much for choosing to book at Bear’s Well.

Your booking includes a delicious freshly prepared breakfast to order served in the dining room. Please read the Terms and Conditions of your booking below.

Payment: To secure a reservation the first night's stay is payable by card. The remainder payable on check out by cash or card.

Check in: Check in is available from 4:00pm until 8:00pm. If you arrive outside of these times we may not be here. As a small business we kindly ask you to contact us on the morning of your arrival to confirm the time you are going to arrive.

Check out: Check out is 11.00am weekdays and 11:30am on weekends.

Cancellation Policy: In the unfortunate circumstance that you need to cancel your stay at Bear’s Well, we require ten day's notice. We will then be able to refund your deposit. If cancelled after this time, we will try our hardest to re-let the room. If the room is re-let we will be able to refund you. If we are unable to let the room, we will charge the full cost of the entire booking to the card you have provided details of when making the reservation. We will not require further consent from you to make this charge. A reservation is a legally binding contract, for this reason we advise you to take out holiday insurance.

Non-availability: We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Pets: Unfortunately, we are unable to accept pets as guests. We do however have our own dog on the premises called Ted. He's a bichon and he lives with us in our own private living quarters. He is not allowed in guest rooms, but occasionally may be come across in the hallway. Please bear this in mind if you suffer from allergies to or have an aversion to dogs.

Damages and Breakages: You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. Stains and spillages are less costly to clean if reported promptly. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data: Any data gathered during the course of this booking may be held on computer.

Smoking: Bear’s Well is a strictly no smoking establishment. Smoking is not allowed anywhere on the premises. A minimum £50.00 cleaning charge will automatically be deducted from the charge card of any guests found to have smoked in their room or anywhere on the premises.

Group Bookings: A group booking means two rooms or three booked for a party travelling together.